Most of the HP OfficeJet Pro users have reported that right after upgrading Mac OS from mavericks to Yosemite, the printer’s scanning part is not functioning accordingly. Printer is printing fine quality prints, but scanning issues has brought a major problem for several people in their daily routine. In order to resolve this problem HP Support Assistance is always available for you. The professionals at this assistance support will guide you thoroughly to eliminate this issue from the root.
After upgrading Mac OS X, you will keep getting several error messages like:
- Scanner is not ready
- No scanner is available to scan
- OCR is not installed or the connection was lost and scan utility is in use.
Few more errors that HP OfficeJet pro users face are:
- An error occurred during scanning.
- Scanner reported an error.
- Failed to open a session on the device, while waiting for Scanner to respond.
- An error took place while making communication with the scanner.
Therefore, here are some resolutions that you can try to fix scanning issues of HP Office Jet Pro.
Troubleshooting steps to fix HP OfficeJet Pro scanning problems after upgrading to Mac OS X are:
- First of all, you need to reset the printing system and open up the system preferences
- For this, click on apple icon and click on the menu.
- Go to the hardware tab and search print & fax/scan icon. Open it, when the search result displays.
- Once the dialog box opens, right click on the left side panel and choose reset printing system option.
- To confirm the reset, tap OK. It will ask user to enter their name and password. Then click OK to eliminate scanning issues.
- After that, you need to repair disk permissions. To do this, open applications and then click on utilities icon.
- Navigate towards the Disk Utility and on the left click on hard drive section. Then click on repair disk permissions button.
- Reboot the computer when repair task gets completed to download all the most updated drivers of HP printers.
- Open the print & scan settings to choose add printer or scanner and then select the printer type.
- Click OK to conquer the issue.
These are some simple steps that can assist you to Resolve HP OfficeJet Pro scanning issues after upgrading to Mac OS X. However, if you need additional support at your desk then you can also have the option to call at HP Number. Highly-trained technicians are always available to offer you the instant assistance at your door-step.
